Customer Relations Representative - State Farm Agent Team Member
Full Time in Lutherville, MD
ROLE DESCRIPTION: As a Customer Relations Representative with a leading State Farm Insurance Agency, you will generate and deliver exceptional client experiences that reinforces the growth of a successful insurance agency. Your attention to detail, focused customer service skills, and the desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, marketing State Farm programs and products to new and prospective clients, coordinating with other agency team members the needs of the Agency customer base, and become a part of a winning team.We look forward to connecting with you if you are the ideal customer-focused, driven team member we are searching for. We anticipate internal growth opportunities for especially career-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, payment details, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service. Ability to effectively relate to a customer, answer their questions, and anticipate their needs. Show empathy to client needs and concerns. Excellent communication skills to assist customers and coordinate with other agency team members. Attention to detail. Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Flexible work hours Valuable career-building experience Compensation: $17.00 - $18.00 per hour My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lutherville, MD and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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